Mono Widget Service Degradation

Incident Report for Mono

Resolved

This incident has been resolved.

Posted Oct 22, 2026 - 13:19 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2026 - 11:32 BST

Investigating

We are currently investigating errors affecting the Connect, DirectPay, and Direct Debit widgets.

Our team is actively looking into the issue and working to resolve it as quickly as possible.

We sincerely apologize for the inconvenience and will provide updates as soon as the service is restored.

Posted Oct 19, 2026 - 14:37 BST

This incident affected: Financial data (Account Linking), DirectPay (DirectPay), Direct Debit (Mandate Authorization, Mono Sweep), and Disburse.