Monitoring - The mandate creation and debit initiation services are back up, and we are currently monitoring the results.
Oct 03, 2024 - 13:45 BST
Oct 03, 2024 - 13:45 BST
Investigating - We are currently experiencing downtime with the mandate creation and account debit service from NIBSS. This means that you may encounter an error when attempting to create a mandate or attempting a debit.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Oct 03, 2024 - 12:11 BST
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Oct 03, 2024 - 12:11 BST
Identified - We are currently experiencing downtime from Zenith Bank impacting mandate services. This means you may encounter errors when attempting to create mandates, approve them, and initiate debits on Zenith Bank accounts.
We will provide updates as soon as the service is fully restored.
Oct 02, 2024 - 11:13 BST
We will provide updates as soon as the service is fully restored.
Oct 02, 2024 - 11:13 BST
Identified - We have identified a problem where mandates created using Zenith are not working properly for debit and balance inquiries. We are currently working with the Zenith and NIBSS teams to resolve this issue and apologize for any inconvenience caused. We will provide an update within the next 72 hours.
May 05, 2024 - 12:01 BST
May 05, 2024 - 12:01 BST
Monitoring - The authentication outage is due to an issue originating from Zenith Bank. We will provide updates as soon as the service is restored and functioning properly.
Oct 02, 2024 - 10:58 BST
Oct 02, 2024 - 10:58 BST
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their Zenith mobile banking details on the Connect and DirectPay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Oct 02, 2024 - 10:17 BST
Oct 02, 2024 - 10:17 BST
Investigating - We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.
Sep 11, 2024 - 09:16 BST
Sep 11, 2024 - 09:16 BST
Investigating - We are currently experiencing an issue where some users are encountering difficulties completing payment authorization with their UBA mobile banking details. We sincerely apologize for any inconvenience this may have caused, and we will promptly provide an update once the service has been restored fully. It's important to note that the issue doesn't affect all users, and some are still able to complete payments.
Apr 29, 2024 - 13:42 BST
Apr 29, 2024 - 13:42 BST
Investigating - We're currently performing maintenance on the balance inquiry endpoint, which may result in the service being offline temporarily. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Aug 21, 2024 - 13:16 BST
Aug 21, 2024 - 13:16 BST
Investigating - We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.
Jun 11, 2024 - 12:19 BST
Jun 11, 2024 - 12:19 BST
Investigating - We are currently investigating an issue with the First Bank Nigeria corporate connection, which is resulting in a login error for users trying to link their accounts. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Jun 05, 2024 - 14:42 BST
Jun 05, 2024 - 14:42 BST
Investigating - We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
May 31, 2024 - 10:06 BST
May 31, 2024 - 10:06 BST
Update - We are continuing to investigate this issue.
May 25, 2024 - 17:22 BST
May 25, 2024 - 17:22 BST
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their M-pesa login details. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Apr 02, 2024 - 09:08 BST
Apr 02, 2024 - 09:08 BST
Update - We are continuing to investigate this issue.
May 25, 2024 - 17:22 BST
May 25, 2024 - 17:22 BST
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their MTN Momo login details for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Feb 26, 2024 - 11:48 GMT
Feb 26, 2024 - 11:48 GMT
Identified - The issue has been identified and a fix is being implemented.
May 25, 2024 - 17:21 BST
May 25, 2024 - 17:21 BST
Investigating - We're currently investigating a data retrieval issue with our Fidelity corporate connection. While users can successfully log in, the process of retrieving data is experiencing unexpected delays, resulting in timeouts and failed data status responses. Our team is actively engaged in resolving this matter, and we're committed to providing timely updates as soon as we gather more information. Thank you for your patience and understanding as we work to address this issue.
Nov 23, 2023 - 15:49 GMT
Nov 23, 2023 - 15:49 GMT
Financial data
?
Operational
Account Linking
Operational
Data retrieval
?
Operational
Telco Data
Operational
Authentication
Operational
Accounts
Operational
Pay-with-bank
?
Operational
Account linking
Operational
Payment authorisation
Operational
Payment confirmation
Operational
Direct Debit
?
Under Maintenance
Mandate creation
Operational
Account debit
Operational
Balance enquiry
Under Maintenance
Mandate Approval
Operational
Mandate Authorization
Operational
Lookup
Operational
CAC Lookup
Operational
BVN Lookup
Operational
BVN iGree
Operational
360View
?
Operational
NIN Lookup
Operational
Mono Pages
?
Operational
Statement Pages
?
Operational
Payment Pages
?
Operational
Product Endpoints
Operational
Account
Operational
Investment
Operational
Data Sync
Operational
Identity
Operational
Transactions
Operational
Payment initiation endpoint
Operational
Verify transaction endpoint
Operational
Direct Debit connections
Major Outage
Zenith Bank
Major Outage
Sterling Bank
Operational
Wema Bank
Operational
Data Connections - Nigeria
Partial Outage
First Bank
Operational
GTBank
Operational
Access Bank
Operational
Kuda Bank
Operational
Standard Chartered
Operational
Stanbic IBTC Bank
Operational
FCMB
Operational
Zenith Bank
Partial Outage
Fidelity Bank
Operational