Direct Debit: Payments Stuck in Processing

Incident Report for Mono

Investigating

Due to the ongoing downtime with NIBSS, we are currently unable to verify the status of transactions that occurred between yesterday and today. As a result, payments made during this period are currently stuck in processing.

We are actively working with the NIBSS team to resolve the issue and will provide an update as soon as the service is restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
Posted Aug 26, 2025 - 11:33 BST
This incident affects: Direct Debit (Account debit).