A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2026 - 18:19 BST
Investigating
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Posted Oct 02, 2026 - 12:05 BST
This incident affects: Direct Debit (Mandate creation, Account debit, Balance enquiry, Mandate Approval, Mono Sweep, Debit Readiness) and Disburse.