Direct Debit: Kuda Bank Downtime

Incident Report for Mono

Resolved

This incident has been resolved.
Posted Nov 17, 2025 - 12:11 GMT

Monitoring

A fix has been implemented, and we are monitoring the results.
Posted Nov 14, 2025 - 09:10 GMT

Investigating

We are currently experiencing downtime from Kuda Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit.
We sincerely apologize for any inconvenience this may cause and are actively working with the NIBSS team to resolve it. We will provide updates as soon as the service is fully restored.
Posted Nov 13, 2025 - 11:19 GMT
This incident affected: Direct Debit (Account debit).