A fix has been implemented and we are monitoring the results.
Posted Apr 06, 2026 - 10:19 BST
Investigating
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Posted Apr 06, 2026 - 08:17 BST
This incident affected: Direct Debit (Mandate Approval, Mono Sweep).