A fix has been implemented, and we are monitoring the results.
Posted Apr 17, 2025 - 16:48 BST
Investigating
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Posted Apr 16, 2025 - 09:15 BST
Monitoring
The mandate approval service is back up, and we are monitoring the results.
Posted Apr 15, 2025 - 09:06 BST
Investigating
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Posted Apr 15, 2025 - 08:08 BST
Monitoring
The mandate approval service is back up, and we are monitoring the results.
Posted Apr 14, 2025 - 16:28 BST
Investigating
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Posted Apr 13, 2025 - 08:18 BST
This incident affected: Direct Debit (Mandate Approval).