A fix has been implemented and we are monitoring the results.
Posted Aug 27, 2026 - 17:22 BST
Investigating
The team is still working to fully resolve this issue. We sincerely apologize for the inconvenience and will keep you updated once it is resolved.
Posted Aug 26, 2026 - 20:49 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 26, 2026 - 17:49 BST
Investigating
We are currently investigating this issue.
Posted Aug 26, 2026 - 12:40 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 26, 2026 - 11:21 BST
Investigating
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit, or initiate a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Posted Aug 26, 2026 - 08:13 BST
This incident affected: Direct Debit (Mandate creation, Account debit, Mandate Approval, Mono Sweep) and Disburse.