BVN [iGree] OTP failure

Incident Report for Mono

Investigating

We’re currently investigating an issue affecting the delivery of the OTP required for users to complete the consent process. We are working closely with the NIBSS team to confirm the status and will share an update as soon as we have more information.

We apologise for any inconvenience this may cause. In the meantime, you may continue using the legacy BVN endpoint while the investigation is ongoing.
Posted Aug 07, 2026 - 16:52 BST
This incident affects: Lookup (BVN iGree).