A fix has been implemented, and we are monitoring the results.
Posted Jul 23, 2026 - 12:06 BST
Investigating
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate or initiate a debit.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Posted Jul 23, 2026 - 11:33 BST
This incident affected: Direct Debit (Mandate creation, Account debit, Balance enquiry, Mandate Approval, Mandate Authorization, Mono Sweep, Debit Readiness).