A fix has been implemented and we are monitoring the results.
Posted Oct 29, 2026 - 17:33 GMT
Update
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services.
As a result, you may encounter an error when attempting to create a mandate, initiate a debit, or initiate a disbursement.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Posted Oct 29, 2026 - 15:55 GMT
Investigating
We are currently experiencing a downtime with the mandate creation service from our provider. This means that you may encounter an error when attempting to create a mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with our provider to resolve this and will provide an update as soon as the service is restored.
Posted Oct 29, 2026 - 15:10 GMT
This incident affected: Direct Debit (Mandate creation, Account debit, Balance enquiry, Mono Sweep) and Disburse.