The issue affecting the e-mandate approval service from our provider has now been resolved. Mandate approvals are functioning normally again. We sincerely apologise for the inconvenience caused and appreciate your patience while this was being addressed.
Posted May 19, 2026 - 17:51 BST
Investigating
We are currently experiencing downtime with the e-mandate approval service from our provider. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Posted May 19, 2026 - 17:25 BST
This incident affected: Direct Debit (Mandate Approval, Mono Sweep).