Degraded Performance Across Direct Debit Service

Incident Report for Mono

Resolved

This incident has been resolved.

Posted Oct 22, 2026 - 13:17 BST

Investigating

We are currently experiencing an issue affecting Direct Debit requests across our endpoints.

Our team is actively investigating the issue and working to restore normal service as quickly as possible.

We sincerely apologize for the inconvenience caused and will provide updates once the service is fully restored.

Posted Oct 22, 2026 - 12:49 BST

This incident affected: Direct Debit (Mandate creation, Account debit, Balance enquiry, Mandate Approval, Mono Sweep, Debit Readiness).