Stanbic IBTC Downtime [Direct Debit]

Incident Report for Mono

Resolved

This incident has been resolved.
Posted Apr 27, 2026 - 09:22 BST

Monitoring

A fix has been implemented, and we are monitoring the results.
Posted Apr 24, 2026 - 08:56 BST

Investigating

We are currently experiencing downtime from Stanbic IBTC, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit.
We sincerely apologize for any inconvenience this may cause and are actively working with the NIBSS team to resolve it.
We will provide updates as soon as the service is fully restored.
Posted Apr 23, 2026 - 21:19 BST
This incident affected: Direct Debit connections (Stanbic IBTC).