Degraded Performance: Mono Connect, DirectPay, and Direct Debit

Incident Report for Mono

Resolved

This incident has been resolved.

Posted Oct 30, 2026 - 17:57 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 23, 2026 - 16:33 BST

Investigating

We are currently investigating errors affecting our Mono Connect, DirectPay, and Direct Debit endpoints.

Our team is actively looking into the issue and working to resolve it as quickly as possible.

We sincerely apologize for the inconvenience and will provide updates as soon as the service is restored.

Posted Oct 22, 2026 - 16:36 BST

This incident affected: Financial data (Account Linking), Direct Debit (Mandate creation, Account debit, Balance enquiry, Mandate Approval, Mono Sweep, Debit Readiness), DirectPay (DirectPay), and Disburse.