Authentication Outage

Incident Report for Mono

Resolved

This incident has been resolved.
Posted May 06, 2025 - 13:32 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 06, 2025 - 10:26 BST

Investigating

We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets:

GTBank
Access Bank
Union Bank
Zenith Bank
First Bank
Globus Bank
Fidelity Bank

Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
Posted May 06, 2025 - 09:52 BST
This incident affected: Data Connections - Nigeria (First Bank, GTBank, Access Bank, Zenith Bank, Fidelity Bank, Union Bank of Nigeria, Globus Bank).