A fix has been implemented and we are monitoring the results.
Posted Feb 06, 2026 - 13:45 GMT
Investigating
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Posted Feb 04, 2026 - 19:54 GMT
This incident affects: Direct Debit (Mandate Approval).