A fix has been implemented and we are monitoring the results.
Posted Jan 29, 2026 - 16:44 GMT
Update
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Posted Jan 28, 2026 - 08:12 GMT
Investigating
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
Posted Jan 27, 2026 - 11:33 GMT
This incident affects: Direct Debit (Mandate creation, Mandate Approval).