A fix has been implemented, and we are monitoring the results.
Posted Nov 05, 2026 - 08:29 GMT
Investigating
We are currently tracking an issue with OTP validation on the Mono Sweep mandate authorization widget, which may prevent your users from successfully completing BVN verification. We sincerely apologise for the inconvenience this may cause. Our team is actively working to resolve the issue and restore normal service.
Thank you for your patience and understanding.
Posted Nov 04, 2026 - 13:07 GMT
This incident affected: Direct Debit (Mono Sweep).