We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching your customers' BVN details and when creating a Mono Sweep Mandate. We sincerely apologise for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Posted Apr 15, 2026 - 13:39 BST
This incident affected: Lookup (BVN iGree) and Direct Debit (Mandate Authorization, Mono Sweep).