A fix has been implemented and we are monitoring the results.
Posted Jan 23, 2026 - 12:57 GMT
Update
We are continuing to investigate this issue.
Posted Jan 21, 2026 - 13:41 GMT
Investigating
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
Posted Jan 21, 2026 - 13:40 GMT
This incident affected: Direct Debit (Mandate creation, Mandate Approval).