FCMB Internet Banking – Intermittent Authentication Failure
Investigating - We are investigating an issue affecting authentication with FCMB account details. As a result, users may be unable to link their FCMB accounts for financial data retrieval.

Our engineering team is actively working to resolve the issue. We will provide an update once the issue has been fully resolved.
Oct 14, 2026 - 15:04 BST
Mandate Activation Failure for Specific Banks
Investigating - We are aware of an issue where some mandates are being automatically cancelled even after the required payment has been made through a mobile banking app. This is currently affecting customers using FCMB, First bank and Wema Bank etc.

Please note that the issue is from the banks, and we are working with them to resolve it. In the meantime, users with these banks are advised to make their activation payments via internet banking or at a bank branch.

We apologize for the inconvenience and will provide further updates once the issue is resolved.
Oct 08, 2026 - 13:05 BST
FCMB Mobile (Authentication Outage)
Investigating - We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.
Apr 18, 2025 - 17:53 BST
UBA Mobile (Authentication Outage)
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Feb 17, 2025 - 09:27 GMT
Sterling Bank (Corporate) Downtime
Investigating - We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.
Sep 11, 2024 - 09:16 BST
Moniepoint (Authentication Outage)
Investigating - We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.
Jan 08, 2025 - 11:31 GMT
GTBank Mobile (Authentication Outage)
Investigating - We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.
Jun 11, 2024 - 12:19 BST
First Bank Corporate (Authentication Outage)
Investigating - We are currently investigating an issue with the First Bank Nigeria corporate connection, which is resulting in a login error for users trying to link their accounts. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Jun 05, 2024 - 14:42 BST
MTN Momo Downtime
Update - We are continuing to investigate this issue.
May 25, 2024 - 17:22 BST
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their MTN Momo login details for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Feb 26, 2024 - 11:48 GMT
Uptime over the past 90 days. View historical uptime.
Financial data Degraded Performance
Account Linking Operational
Data retrieval Degraded Performance
Telco Data Operational
Authentication Operational
Accounts Operational
Pay-with-bank Operational
Account linking Operational
Payment authorisation Operational
Payment confirmation Operational
Direct Debit Operational
Mandate creation Operational
Account debit Operational
Balance enquiry Operational
Mandate Approval Operational
Mandate Authorization Operational
Mono Sweep Operational
Debit Readiness Operational
Lookup Operational
CAC Lookup Operational
BVN Lookup Operational
BVN iGree Operational
360View Operational
NIN Lookup Operational
Account number lookup Operational
Address Verification Operational
Passport Lookup Operational
TIN Lookup Operational
Phone number Lookup Operational
Mono Pages Operational
Statement Pages Operational
Payment Pages Operational
Product Endpoints Operational
Account Operational
Investment Operational
Data Sync Operational
Identity Operational
Transactions Operational
Payment initiation endpoint Operational
Verify transaction endpoint Operational
Direct Debit connections Operational
Zenith Bank Operational
Sterling Bank Operational
Wema Bank Operational
Access Bank Operational
GTBank Operational
UBA Operational
Fidelity Bank Operational
Stanbic IBTC Operational
Providus Bank Operational
Data Connections - Nigeria Operational
First Bank Operational
GTBank Operational
Access Bank Operational
Kuda Bank Operational
Standard Chartered Operational
Stanbic IBTC Bank Operational
FCMB Operational
Zenith Bank Operational
Fidelity Bank Operational
United Bank for Africa Operational
Wallets Africa Operational
Union Bank of Nigeria Operational
Sterling Bank Operational
ALAT by WEMA Operational
Polaris Bank Operational
EcoBank Operational
Jaiz Bank Operational
Unity Bank Operational
Piggyvest Operational
Cowrywise Operational
VULTe Digital Bank Operational
Heritage Bank Operational
Providus Bank Operational
Brass Operational
Globus Bank Operational
Chaka Operational
Risevest Operational
Trove Operational
Paystack Operational
Flutterwave Operational
Opay Operational
Cowrywise Operational
gomoney Operational
Keystone Bank Operational
AltBank Operational
Moniepoint Operational
GTB Corporate Operational
Data Connections - Kenya Operational
Absa Bank Operational
NCBA Bank Operational
KCB Bank Operational
M-Pesa Operational
Stanbic Bank Operational
Equity Bank Operational
Co-Operative Bank Operational
Data Connections - Ghana Operational
Momo Operational
Standard Chartered Operational
Stanbic Bank Operational
Fidelity Bank Operational
Ecobank Operational
GTBank Operational
Airtel Tigo Operational
Dashboard Operational
Portal Operational
Website Operational
Settlements and Payouts Operational
Pay-with-bank connections Operational
GTBank Operational
Kuda Bank Operational
FCMB Bank Operational
ALAT by Wema Operational
Paga Operational
Pocket Operational
DirectPay Operational
DirectPay (Mobile & Internet banking) Operational
DirectPay Operational
DirectPay Connections Operational
GTB Operational
Opay Operational
Access Bank Operational
Providus Operational
Pay with Transfer Operational
Prove Operational
Authentication Operational
Verification Operational
Disburse Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 31, 2026

No incidents reported today.

Oct 30, 2026

Degraded Performance: Mono Connect, DirectPay, and Direct Debit
Resolved - This incident has been resolved.
Oct 30, 17:57 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 16:33 BST
Investigating - We are currently investigating errors affecting our Mono Connect, DirectPay, and Direct Debit endpoints.

Our team is actively looking into the issue and working to resolve it as quickly as possible.

We sincerely apologize for the inconvenience and will provide updates as soon as the service is restored.
Oct 22, 16:36 BST
Direct Debit: Service Downtime
Resolved - This incident has been resolved.
Oct 30, 17:57 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 17:33 GMT
Update - We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services.

As a result, you may encounter an error when attempting to create a mandate, initiate a debit, or initiate a disbursement.

We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Oct 29, 15:55 GMT
Investigating - We are currently experiencing a downtime with the mandate creation service from our provider. This means that you may encounter an error when attempting to create a mandate.
We sincerely apologize for any inconvenience this may cause. We are in active communication with our provider to resolve this and will provide an update as soon as the service is restored.
Oct 29, 15:10 GMT
BVN Downtime
Resolved - This incident has been resolved.
Oct 30, 17:57 GMT
Update - We are continuing to investigate this issue.
Oct 30, 17:57 GMT
Update - We are continuing to investigate this issue.
Oct 30, 16:41 GMT
Investigating - We are currently experiencing downtime with the BVN Legacy endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Oct 30, 16:29 GMT
TIN Downtime
Resolved - This incident has been resolved.
Oct 30, 13:58 GMT
Investigating - We are currently experiencing downtime with the TIN Lookup endpoint from our provider.
We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.
Oct 29, 15:23 GMT

Oct 29, 2026

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Oct 22, 2026

Mono Widget Service Degradation
Resolved - This incident has been resolved.
Oct 22, 13:19 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 11:32 BST
Investigating - We are currently investigating errors affecting the Connect, DirectPay, and Direct Debit widgets.

Our team is actively looking into the issue and working to resolve it as quickly as possible.

We sincerely apologize for the inconvenience and will provide updates as soon as the service is restored.
Oct 19, 14:37 BST
Degraded Performance Across Direct Debit Service
Resolved - This incident has been resolved.
Oct 22, 13:17 BST
Investigating - We are currently experiencing an issue affecting Direct Debit requests across our endpoints.

Our team is actively investigating the issue and working to restore normal service as quickly as possible.

We sincerely apologize for the inconvenience caused and will provide updates once the service is fully restored.
Oct 22, 12:49 BST

Oct 21, 2026

OTP Delivery downtime (SMS)
Resolved - This incident has been resolved.
Oct 21, 14:36 BST
Investigating - We are currently investigating a downtime affecting OTP delivery to phone numbers.
This is impacting phone number verification during onboarding on the Mono Dashboard, phone number lookup, and phone number verification on Mono Prove.

We sincerely apologize for any inconvenience this may cause.
We are actively working with our provider to resolve the issue and will provide an update as soon as the service is fully restored.


NB: Please note that Email delivery works as expected for Prove verification.
Oct 21, 13:56 BST
Direct Debit Downtime (Debit Readiness)
Resolved - This incident has been resolved.
Oct 21, 09:00 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 13:09 BST
Investigating - We are currently experiencing a downtime from our provider. As a result, you may experience a delay with mandates transitioning to a true ready to debit status.
We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.
Oct 20, 11:33 BST

Oct 20, 2026

Oct 19, 2026

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage