Monitoring - A fix has been implemented, and we are monitoring the results.
Sep 16, 2025 - 16:51 BST
Investigating - We are currently experiencing downtime from NIBSS impacting the mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Sep 15, 2025 - 11:29 BST
Investigating - We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.
Apr 18, 2025 - 17:53 BST
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Feb 17, 2025 - 09:27 GMT
Investigating - We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.
Sep 11, 2024 - 09:16 BST
Investigating - We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.
Jan 08, 2025 - 11:31 GMT
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their Keystone mobile banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Oct 28, 2024 - 08:31 GMT
Investigating - We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.
Jun 11, 2024 - 12:19 BST
Investigating - We are currently investigating an issue with the First Bank Nigeria corporate connection, which is resulting in a login error for users trying to link their accounts. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Jun 05, 2024 - 14:42 BST
Update - We are continuing to investigate this issue.
May 25, 2024 - 17:22 BST
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their MTN Momo login details for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Feb 26, 2024 - 11:48 GMT
Financial data
?
Operational
90 days ago
100.0
% uptime
Today
Account Linking
Operational
90 days ago
100.0
% uptime
Today
Data retrieval
?
Operational
90 days ago
100.0
% uptime
Today
Telco Data
Operational
90 days ago
100.0
% uptime
Today
Authentication
Operational
90 days ago
100.0
% uptime
Today
Accounts
Operational
90 days ago
100.0
% uptime
Today
Pay-with-bank
?
Operational
90 days ago
100.0
% uptime
Today
Account linking
Operational
90 days ago
100.0
% uptime
Today
Payment authorisation
Operational
90 days ago
100.0
% uptime
Today
Payment confirmation
Operational
90 days ago
100.0
% uptime
Today
Direct Debit
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Mandate creation
Degraded Performance
90 days ago
100.0
% uptime
Today
Account debit
Degraded Performance
90 days ago
100.0
% uptime
Today
Balance enquiry
Operational
90 days ago
100.0
% uptime
Today
Mandate Approval
Operational
90 days ago
100.0
% uptime
Today
Mandate Authorization
Operational
90 days ago
100.0
% uptime
Today
Lookup
Operational
90 days ago
99.73
% uptime
Today
CAC Lookup
Operational
90 days ago
100.0
% uptime
Today
BVN Lookup
Operational
90 days ago
100.0
% uptime
Today
BVN iGree
Operational
90 days ago
98.39
% uptime
Today
360View
?
Operational
90 days ago
100.0
% uptime
Today
NIN Lookup
Operational
90 days ago
100.0
% uptime
Today
Account number lookup
Operational
90 days ago
100.0
% uptime
Today
Mono Pages
?
Operational
90 days ago
100.0
% uptime
Today
Statement Pages
?
Operational
90 days ago
100.0
% uptime
Today
Payment Pages
?
Operational
90 days ago
100.0
% uptime
Today
Product Endpoints
Operational
90 days ago
100.0
% uptime
Today
Account
Operational
90 days ago
100.0
% uptime
Today
Investment
Operational
90 days ago
100.0
% uptime
Today
Data Sync
Operational
90 days ago
100.0
% uptime
Today
Identity
Operational
90 days ago
100.0
% uptime
Today
Transactions
Operational
90 days ago
100.0
% uptime
Today
Payment initiation endpoint
Operational
90 days ago
100.0
% uptime
Today
Verify transaction endpoint
Operational
90 days ago
100.0
% uptime
Today
Direct Debit connections
Operational
90 days ago
100.0
% uptime
Today
Zenith Bank
Operational
90 days ago
100.0
% uptime
Today
Sterling Bank
Operational
90 days ago
100.0
% uptime
Today
Wema Bank
Operational
90 days ago
100.0
% uptime
Today
Access Bank
Operational
90 days ago
100.0
% uptime
Today
GTBank
Operational
90 days ago
100.0
% uptime
Today
UBA
Operational
90 days ago
100.0
% uptime
Today
Fidelity Bank
Operational
90 days ago
100.0
% uptime
Today
Stanbic IBTC
Operational
90 days ago
100.0
% uptime
Today
Data Connections - Nigeria
Partial Outage
90 days ago
94.3
% uptime
Today
First Bank
Operational
90 days ago
99.93
% uptime
Today
GTBank
Operational
90 days ago
99.92
% uptime
Today
Access Bank
Operational
90 days ago
99.95
% uptime
Today
Kuda Bank
Operational
90 days ago
100.0
% uptime
Today
Standard Chartered
Operational
90 days ago
100.0
% uptime
Today
Stanbic IBTC Bank
Operational
90 days ago
100.0
% uptime
Today
FCMB
Operational
90 days ago
100.0
% uptime
Today
Zenith Bank
Operational
90 days ago
99.93
% uptime
Today
Fidelity Bank
Operational
90 days ago
99.93
% uptime
Today
United Bank for Africa
Partial Outage
90 days ago
70.11
% uptime
Today
Wallets Africa
Operational
90 days ago
100.0
% uptime
Today
Union Bank of Nigeria
Operational
90 days ago
99.99
% uptime
Today
Sterling Bank
Operational
90 days ago
9.32
% uptime
Today
ALAT by WEMA
Operational
90 days ago
100.0
% uptime
Today
Polaris Bank
Under Maintenance
90 days ago
100.0
% uptime
Today
EcoBank
Operational
90 days ago
100.0
% uptime
Today
Jaiz Bank
Operational
90 days ago
100.0
% uptime
Today
Unity Bank
Operational
90 days ago
100.0
% uptime
Today
Piggyvest
Operational
90 days ago
100.0
% uptime
Today
Cowrywise
Operational
90 days ago
100.0
% uptime
Today
VULTe Digital Bank
Operational
90 days ago
99.96
% uptime
Today
Heritage Bank
Operational
90 days ago
100.0
% uptime
Today
Providus Bank
Operational
90 days ago
100.0
% uptime
Today
Brass
Operational
90 days ago
100.0
% uptime
Today
Globus Bank
Operational
90 days ago
99.93
% uptime
Today
Chaka
Operational
90 days ago
100.0
% uptime
Today
Risevest
Operational
90 days ago
100.0
% uptime
Today
Trove
Operational
90 days ago
100.0
% uptime
Today
Paystack
Operational
90 days ago
100.0
% uptime
Today
Flutterwave
Operational
90 days ago
100.0
% uptime
Today
Opay
Operational
90 days ago
100.0
% uptime
Today
Cowrywise
Operational
90 days ago
100.0
% uptime
Today
gomoney
Partial Outage
90 days ago
70.11
% uptime
Today
Keystone Bank
Partial Outage
90 days ago
70.11
% uptime
Today
AltBank
Operational
90 days ago
100.0
% uptime
Today
Moniepoint
Partial Outage
90 days ago
70.11
% uptime
Today
GTB Corporate
Operational
90 days ago
100.0
% uptime
Today
Data Connections - Kenya
Partial Outage
90 days ago
78.65
% uptime
Today
Absa Bank
Partial Outage
90 days ago
70.11
% uptime
Today
NCBA Bank
Partial Outage
90 days ago
70.11
% uptime
Today
KCB Bank
Under Maintenance
90 days ago
100.0
% uptime
Today
M-Pesa
Operational
90 days ago
100.0
% uptime
Today
Stanbic Bank
Partial Outage
90 days ago
70.11
% uptime
Today
Equity Bank
Partial Outage
90 days ago
70.11
% uptime
Today
Co-Operative Bank
Partial Outage
90 days ago
70.11
% uptime
Today
Data Connections - Ghana
Partial Outage
90 days ago
95.73
% uptime
Today
Momo
Under Maintenance
90 days ago
100.0
% uptime
Today
Standard Chartered
Operational
90 days ago
100.0
% uptime
Today
Stanbic Bank
Partial Outage
90 days ago
70.11
% uptime
Today
Fidelity Bank
Under Maintenance
90 days ago
100.0
% uptime
Today
Ecobank
Operational
90 days ago
100.0
% uptime
Today
GTBank
Operational
90 days ago
100.0
% uptime
Today
Airtel Tigo
Operational
90 days ago
100.0
% uptime
Today
Dashboard
Operational
90 days ago
100.0
% uptime
Today
Portal
?
Operational
90 days ago
100.0
% uptime
Today
Website
Operational
90 days ago
100.0
% uptime
Today
Settlements and Payouts
Operational
90 days ago
100.0
% uptime
Today
Pay-with-bank connections
Major Outage
90 days ago
83.39
% uptime
Today
GTBank
Major Outage
90 days ago
0.38
% uptime
Today
Kuda Bank
Operational
90 days ago
100.0
% uptime
Today
FCMB Bank
Operational
90 days ago
100.0
% uptime
Today
ALAT by Wema
Operational
90 days ago
100.0
% uptime
Today
Paga
Operational
90 days ago
100.0
% uptime
Today
Pocket
Operational
90 days ago
100.0
% uptime
Today
DirectPay
Operational
DirectPay (Mobile & Internet banking)
Operational
DirectPay Connections
Operational
90 days ago
100.0
% uptime
Today
GTB
Operational
90 days ago
100.0
% uptime
Today
Opay
Operational
90 days ago
100.0
% uptime
Today
Access Bank
Operational
90 days ago
100.0
% uptime
Today
Providus
Operational
90 days ago
100.0
% uptime
Today
Pay with Transfer
Operational
90 days ago
100.0
% uptime
Today
Prove
Operational
90 days ago
100.0
% uptime
Today
Authentication
Operational
90 days ago
100.0
% uptime
Today
Verification
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Sep 16, 16:18 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 16, 15:12 BST
Investigating -
We are currently investigating an issue affecting financial data retrieval for the following banks on the Connect widget:
GTBank Opay Access Bank Kuda Bank
Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
Sep 16, 14:22 BST
Resolved -
This incident has been resolved.
Sep 12, 10:13 BST
Investigating -
We are currently experiencing downtime with the CAC endpoint from our provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
Sep 11, 14:28 BST
Resolved -
This incident has been resolved.
Sep 11, 14:29 BST
Investigating -
We are currently experiencing intermittent downtime from NIBSS, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is fully restored.
Sep 10, 15:56 BST
Resolved -
This incident has been resolved.
Sep 11, 11:18 BST
Investigating -
Due to the ongoing downtime with NIBSS, we are currently unable to verify the status of transactions that occurred between yesterday and today. As a result, payments made during this period are currently stuck in processing.
We are actively working with the NIBSS team to resolve the issue and will provide an update as soon as the service is restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
Aug 26, 11:33 BST
Resolved -
This incident has been resolved.
Sep 11, 08:00 BST
Investigating -
We will be carrying out a scheduled maintenance today, Wednesday, 10th of September, 2025, to improve our core infrastructure and ensure more reliable and efficient services for your business. The maintenance process will start from 9 PM till 12 AM (WAT) on the 11th of September, 2025.
During this time, please note that all services [Payments, Connect, Lookup, Prove, Dashboard, etc] will be temporarily unavailable, so your users may be unable to link accounts, verify their details, or make payments using Mono.
We understand how this will impact your business operations, and we sincerely apologize for any inconvenience this may cause you and your customers. We will notify you as soon as our services are fully restored.
Sep 10, 14:28 BST
Resolved -
This incident has been resolved.
Sep 10, 14:32 BST
Investigating -
We have temporarily removed the Sterling Bank retail connection from the Connect widget due to a login error preventing users from linking their accounts for financial data retrieval. Our engineering team is actively working on a fix, and we will provide updates once the service is restored. If you have any questions or concerns, please don't hesitate to reach out. Thank you for your patience as we work to resolve this issue.
Feb 10, 09:41 GMT
Resolved -
This incident has been resolved.
Sep 8, 09:48 BST
Identified -
We’re currently experiencing downtime with the CAC endpoint from our provider, which is affecting the retrieval of previously registered business details. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
Aug 20, 14:39 BST
Resolved -
This incident has been resolved.
Sep 8, 09:47 BST
Investigating -
We are currently experiencing an issue with data retrieval for our GTB corporate connection, and we are actively investigating the cause of this disruption. Users can currently log in without any problems, but data retrieval is taking longer than expected, leading to timeouts and failed data status responses. Our financial data team is actively working on resolving this issue, and we will provide updates as soon as we have more information.
Apr 8, 09:41 BST
Resolved -
This incident has been resolved.
Sep 8, 08:35 BST
Monitoring -
The service is back up, and we are monitoring the results.
Sep 7, 08:32 BST
Investigating -
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Sep 5, 08:00 BST