Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their Keystone mobile banking details on the Connect widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Oct 28, 2024 - 08:31 GMT
Investigating - We are currently experiencing a downtime with the Telco endpoint, affecting Airtel and MTN users. As a result, you won't be able to retrieve telco data from your users. Our engineering team is working diligently to resolve this issue, and we'll update you once the service is back up and running. We apologize for the inconvenience and appreciate your patience.
Oct 24, 2024 - 10:40 BST
Monitoring - GTB account linking is back online, and we’re actively monitoring other services.
Oct 17, 2024 - 07:03 BST
Investigating - Due to ongoing migrations by GTBank, we are currently facing a temporary service downtime, which may affect users' ability to link their GTBank accounts for financial data retrieval, payment initiation, mandate authorization, and account debits. We sincerely apologize for any inconvenience this may cause and are closely monitoring the situation. Updates will be provided as soon as the service is fully restored.
Oct 14, 2024 - 07:35 BST
Investigating - We are currently investigating an issue with the corporate connection of Zenith Bank which is resulting in a login error for users trying to connect their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.
Oct 15, 2024 - 10:08 BST
Update - We are continuing to work on a fix for this issue.
Oct 10, 2024 - 17:11 BST
Identified - We have identified a problem where mandates created using Zenith are not working properly for debit and balance inquiries. We are currently working with the Zenith and NIBSS teams to resolve this issue and apologize for any inconvenience caused. We will provide an update within the next 72 hours.
May 05, 2024 - 12:01 BST
Investigating - We are currently investigating an issue with the corporate connection of UBA Bank which is resulting in a login error for users trying to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.
Oct 08, 2024 - 10:31 BST
Investigating - We are currently experiencing downtime from Access Bank, which is affecting debit transactions for certain accounts. This means you may receive a 'Do Not Honour' response when attempting a debit. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.
Oct 07, 2024 - 20:14 BST
Investigating - We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.
Sep 11, 2024 - 09:16 BST
Investigating - We are currently experiencing an issue where some users are encountering difficulties completing payment authorization with their UBA mobile banking details. We sincerely apologize for any inconvenience this may have caused, and we will promptly provide an update once the service has been restored fully. It's important to note that the issue doesn't affect all users, and some are still able to complete payments.
Apr 29, 2024 - 13:42 BST
Investigating - We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.
Jun 11, 2024 - 12:19 BST
Investigating - We are currently investigating an issue with the First Bank Nigeria corporate connection, which is resulting in a login error for users trying to link their accounts. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Jun 05, 2024 - 14:42 BST
Investigating - We are currently investigating an issue with the retail connection of Sterling Bank Nigeria which is resulting in a login error when users try to authenticate their accounts for financial data and payment initiation. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
May 31, 2024 - 10:06 BST
Update - We are continuing to investigate this issue.
May 25, 2024 - 17:22 BST
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their M-pesa login details. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Apr 02, 2024 - 09:08 BST
Update - We are continuing to investigate this issue.
May 25, 2024 - 17:22 BST
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their MTN Momo login details for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Feb 26, 2024 - 11:48 GMT
Identified - The issue has been identified and a fix is being implemented.
May 25, 2024 - 17:21 BST
Investigating - We're currently investigating a data retrieval issue with our Fidelity corporate connection. While users can successfully log in, the process of retrieving data is experiencing unexpected delays, resulting in timeouts and failed data status responses. Our team is actively engaged in resolving this matter, and we're committed to providing timely updates as soon as we gather more information. Thank you for your patience and understanding as we work to address this issue.
Nov 23, 2023 - 15:49 GMT
Financial data
?
Operational
90 days ago
100.0
% uptime
Today
Account Linking
Operational
90 days ago
100.0
% uptime
Today
Data retrieval
?
Operational
90 days ago
100.0
% uptime
Today
Telco Data
Partial Outage
90 days ago
99.09
% uptime
Today
Authentication
Partial Outage
90 days ago
98.18
% uptime
Today
Accounts
Operational
90 days ago
100.0
% uptime
Today
Pay-with-bank
?
Operational
90 days ago
100.0
% uptime
Today
Account linking
Operational
90 days ago
100.0
% uptime
Today
Payment authorisation
Operational
90 days ago
100.0
% uptime
Today
Payment confirmation
Operational
90 days ago
100.0
% uptime
Today
Direct Debit
?
Operational
90 days ago
94.66
% uptime
Today
Mandate creation
Operational
90 days ago
94.42
% uptime
Today
Account debit
Operational
90 days ago
93.34
% uptime
Today
Balance enquiry
Operational
90 days ago
98.46
% uptime
Today
Mandate Approval
Operational
90 days ago
92.25
% uptime
Today
Mandate Authorization
Operational
90 days ago
92.81
% uptime
Today
Lookup
Operational
90 days ago
99.99
% uptime
Today
CAC Lookup
Operational
90 days ago
100.0
% uptime
Today
BVN Lookup
Operational
90 days ago
100.0
% uptime
Today
BVN iGree
Operational
90 days ago
99.96
% uptime
Today
360View
?
Operational
90 days ago
100.0
% uptime
Today
NIN Lookup
Operational
90 days ago
100.0
% uptime
Today
Account number lookup
Operational
90 days ago
100.0
% uptime
Today
Mono Pages
?
Operational
90 days ago
100.0
% uptime
Today
Statement Pages
?
Operational
90 days ago
100.0
% uptime
Today
Payment Pages
?
Operational
90 days ago
100.0
% uptime
Today
Product Endpoints
Operational
90 days ago
100.0
% uptime
Today
Account
Operational
90 days ago
100.0
% uptime
Today
Investment
Operational
90 days ago
100.0
% uptime
Today
Data Sync
Operational
90 days ago
100.0
% uptime
Today
Identity
Operational
90 days ago
100.0
% uptime
Today
Transactions
Operational
90 days ago
100.0
% uptime
Today
Payment initiation endpoint
Operational
90 days ago
100.0
% uptime
Today
Verify transaction endpoint
Operational
90 days ago
100.0
% uptime
Today
Direct Debit connections
Major Outage
90 days ago
73.76
% uptime
Today
Zenith Bank
Major Outage
90 days ago
48.71
% uptime
Today
Sterling Bank
Operational
90 days ago
100.0
% uptime
Today
Wema Bank
Operational
90 days ago
100.0
% uptime
Today
Access Bank
Partial Outage
90 days ago
71.25
% uptime
Today
GTBank
Major Outage
90 days ago
2.71
% uptime
Today
Data Connections - Nigeria
Partial Outage
90 days ago
97.49
% uptime
Today
First Bank
Operational
90 days ago
100.0
% uptime
Today
GTBank
Operational
90 days ago
95.58
% uptime
Today
Access Bank
Operational
90 days ago
100.0
% uptime
Today
Kuda Bank
Operational
90 days ago
100.0
% uptime
Today
Standard Chartered
Operational
90 days ago
100.0
% uptime
Today
Stanbic IBTC Bank
Operational
90 days ago
100.0
% uptime
Today
FCMB
Operational
90 days ago
100.0
% uptime
Today
Zenith Bank
Operational
90 days ago
96.59
% uptime
Today
Fidelity Bank
Operational
90 days ago
100.0
% uptime
Today
United Bank for Africa
Operational
90 days ago
95.94
% uptime
Today
Wallets Africa
Operational
90 days ago
100.0
% uptime
Today
Union Bank of Nigeria
Operational
90 days ago
100.0
% uptime
Today
Sterling Bank
Partial Outage
90 days ago
70.03
% uptime
Today
ALAT by WEMA
Operational
90 days ago
100.0
% uptime
Today
Polaris Bank
Under Maintenance
90 days ago
100.0
% uptime
Today
EcoBank
Operational
90 days ago
93.66
% uptime
Today
Jaiz Bank
Operational
90 days ago
100.0
% uptime
Today
Unity Bank
Operational
90 days ago
100.0
% uptime
Today
Piggyvest
Operational
90 days ago
100.0
% uptime
Today
Cowrywise
Operational
90 days ago
94.62
% uptime
Today
VULTe Digital Bank
Operational
90 days ago
100.0
% uptime
Today
Heritage Bank
Operational
90 days ago
100.0
% uptime
Today
Providus Bank
Operational
90 days ago
100.0
% uptime
Today
Brass
Operational
90 days ago
100.0
% uptime
Today
Globus Bank
Operational
90 days ago
100.0
% uptime
Today
Chaka
Operational
90 days ago
100.0
% uptime
Today
Risevest
Operational
90 days ago
100.0
% uptime
Today
Trove
Operational
90 days ago
100.0
% uptime
Today
Paystack
Operational
90 days ago
100.0
% uptime
Today
Flutterwave
Operational
90 days ago
100.0
% uptime
Today
Opay
Operational
90 days ago
100.0
% uptime
Today
Cowrywise
Operational
90 days ago
100.0
% uptime
Today
gomoney
Partial Outage
90 days ago
70.03
% uptime
Today
Keystone Bank
Partial Outage
90 days ago
99.5
% uptime
Today
AltBank
Operational
90 days ago
95.97
% uptime
Today
Data Connections - Kenya
Partial Outage
90 days ago
78.59
% uptime
Today
Absa Bank
Partial Outage
90 days ago
70.03
% uptime
Today
NCBA Bank
Partial Outage
90 days ago
70.03
% uptime
Today
KCB Bank
Under Maintenance
90 days ago
100.0
% uptime
Today
M-Pesa
Under Maintenance
90 days ago
100.0
% uptime
Today
Stanbic Bank
Partial Outage
90 days ago
70.03
% uptime
Today
Equity Bank
Partial Outage
90 days ago
70.03
% uptime
Today
Co-Operative Bank
Partial Outage
90 days ago
70.03
% uptime
Today
Data Connections - Ghana
Partial Outage
90 days ago
95.71
% uptime
Today
Momo
Under Maintenance
90 days ago
100.0
% uptime
Today
Standard Chartered
Operational
90 days ago
100.0
% uptime
Today
Stanbic Bank
Partial Outage
90 days ago
70.03
% uptime
Today
Fidelity Bank
Under Maintenance
90 days ago
100.0
% uptime
Today
Ecobank
Operational
90 days ago
100.0
% uptime
Today
GTBank
Operational
90 days ago
100.0
% uptime
Today
Airtel Tigo
Operational
90 days ago
100.0
% uptime
Today
Dashboard
Operational
90 days ago
100.0
% uptime
Today
Portal
?
Operational
90 days ago
100.0
% uptime
Today
Website
Operational
90 days ago
100.0
% uptime
Today
Settlements and Payouts
Operational
90 days ago
100.0
% uptime
Today
Pay-with-bank connections
Major Outage
90 days ago
97.11
% uptime
Today
GTBank
Major Outage
90 days ago
82.7
% uptime
Today
Kuda Bank
Operational
90 days ago
100.0
% uptime
Today
FCMB Bank
Operational
90 days ago
100.0
% uptime
Today
ALAT by Wema
Operational
90 days ago
100.0
% uptime
Today
Paga
Operational
90 days ago
100.0
% uptime
Today
Pocket
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Oct 28, 08:33 GMT
Investigating -
We're currently looking into an issue affecting data retrieval on our First Bank mobile connection. While users can log in without any issues, the process of retrieving data is taking longer than expected. This delay is causing timeouts and resulting in failed data status responses. Our dedicated financial data team is actively engaged in resolving this issue, and we'll keep you posted with updates as soon as we have more information.
Oct 9, 10:57 BST
Resolved -
This incident has been resolved.
Oct 24, 09:23 BST
Investigating -
We're currently looking into an issue affecting data retrieval on our FCMB mobile connection. While users can log in without any issues, the process of retrieving data is taking longer than expected. This delay is causing timeouts and resulting in failed data status responses. Our dedicated financial data team is actively engaged in resolving this issue, and we'll keep you posted with updates as soon as we have more information.
Oct 23, 11:19 BST
Resolved -
This incident has been resolved.
Oct 21, 16:31 BST
Update -
We are continuing to work on a fix for this issue.
Oct 21, 11:20 BST
Identified -
We’re currently experiencing downtime with NIBSS, which is affecting the entire Direct Debit service. This includes mandate creation, initiating debits, and delays in mandate approvals. We apologize for any inconvenience and are actively working with the NIBSS team to restore services as quickly as possible.
Oct 20, 07:23 BST
Resolved -
This incident has been resolved.
Oct 17, 08:44 BST
Identified -
We’ve identified a NIBSS service timeout affecting direct debit services, so you won’t be able to debit customer mandates at the moment. We’re in contact with the NIBSS team, and they are working on resolving the issue as a high priority (P1). We apologize for any inconvenience and will provide updates once the service is restored.
Oct 17, 07:06 BST
Resolved -
This incident has been resolved.
Oct 17, 07:03 BST
Investigating -
We are currently experiencing a downtime with Fidelity Bank impacting authorization transfers. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause and will provide an update once the service is restored. In the meantime, we recommend using Paystack Titan as the authorization transfer account when creating e-mandates.
Oct 8, 11:41 BST
Monitoring -
This issue has been fixed, and we are monitoring the results.
Oct 7, 19:51 BST
Investigating -
We are currently experiencing a downtime with Fidelity Bank impacting authorization transfers. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause and will provide an update once the service is restored. In the meantime, we recommend using Paystack Titan as the authorization transfer account when creating e-mandates.
Oct 7, 12:24 BST
Resolved -
This incident has been resolved.
Oct 17, 07:01 BST
Monitoring -
The service is backup, and we are actively monitoring the results.
Oct 11, 16:34 BST
Investigating -
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when attempting to initiate a BVN lookup. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.
Oct 11, 15:54 BST
Oct 16, 2024
No incidents reported.
Oct 15, 2024
Unresolved incident: Zenith Bank Corporate (Authentication Outage).