Zenith Bank Downtime [Direct Debit]
Investigating - We are currently experiencing downtime from Zenith Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit.

We sincerely apologize for any inconvenience this may cause and are actively working with the team and NIBSS to resolve it. We will provide updates as soon as the service is fully restored.
Sep 17, 2026 - 08:55 BST
FCMB Mobile (Authentication Outage)
Investigating - We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.
Apr 18, 2025 - 17:53 BST
UBA Mobile (Authentication Outage)
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Feb 17, 2025 - 09:27 GMT
Sterling Bank (Corporate) Downtime
Investigating - We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.
Sep 11, 2024 - 09:16 BST
Moniepoint (Authentication Outage)
Investigating - We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.
Jan 08, 2025 - 11:31 GMT
GTBank Mobile (Authentication Outage)
Investigating - We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.
Jun 11, 2024 - 12:19 BST
First Bank Corporate (Authentication Outage)
Investigating - We are currently investigating an issue with the First Bank Nigeria corporate connection, which is resulting in a login error for users trying to link their accounts. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Jun 05, 2024 - 14:42 BST
MTN Momo Downtime
Update - We are continuing to investigate this issue.
May 25, 2024 - 17:22 BST
Investigating - We are currently looking into a problem where users are experiencing difficulty in authenticating with their MTN Momo login details for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.
Feb 26, 2024 - 11:48 GMT
Uptime over the past 90 days. View historical uptime.
Financial data Operational
Account Linking Operational
Data retrieval Operational
Telco Data Operational
Authentication Operational
Accounts Operational
Pay-with-bank Operational
Account linking Operational
Payment authorisation Operational
Payment confirmation Operational
Direct Debit Operational
Mandate creation Operational
Account debit Operational
Balance enquiry Operational
Mandate Approval Operational
Mandate Authorization Operational
Mono Sweep Operational
Debit Readiness Operational
Lookup Operational
CAC Lookup Operational
BVN Lookup Operational
BVN iGree Operational
360View Operational
NIN Lookup Operational
Account number lookup Operational
Address Verification Operational
Passport Lookup Operational
TIN Lookup Operational
Mono Pages Operational
Statement Pages Operational
Payment Pages Operational
Product Endpoints Operational
Account Operational
Investment Operational
Data Sync Operational
Identity Operational
Transactions Operational
Payment initiation endpoint Operational
Verify transaction endpoint Operational
Direct Debit connections Operational
Zenith Bank Operational
Sterling Bank Operational
Wema Bank Operational
Access Bank Operational
GTBank Operational
UBA Operational
Fidelity Bank Operational
Stanbic IBTC Operational
Providus Bank Operational
Data Connections - Nigeria Operational
First Bank Operational
GTBank Operational
Access Bank Operational
Kuda Bank Operational
Standard Chartered Operational
Stanbic IBTC Bank Operational
FCMB Operational
Zenith Bank Operational
Fidelity Bank Operational
United Bank for Africa Operational
Wallets Africa Operational
Union Bank of Nigeria Operational
Sterling Bank Operational
ALAT by WEMA Operational
Polaris Bank Operational
EcoBank Operational
Jaiz Bank Operational
Unity Bank Operational
Piggyvest Operational
Cowrywise Operational
VULTe Digital Bank Operational
Heritage Bank Operational
Providus Bank Operational
Brass Operational
Globus Bank Operational
Chaka Operational
Risevest Operational
Trove Operational
Paystack Operational
Flutterwave Operational
Opay Operational
Cowrywise Operational
gomoney Operational
Keystone Bank Operational
AltBank Operational
Moniepoint Operational
GTB Corporate Operational
Data Connections - Kenya Operational
Absa Bank Operational
NCBA Bank Operational
KCB Bank Operational
M-Pesa Operational
Stanbic Bank Operational
Equity Bank Operational
Co-Operative Bank Operational
Data Connections - Ghana Operational
Momo Operational
Standard Chartered Operational
Stanbic Bank Operational
Fidelity Bank Operational
Ecobank Operational
GTBank Operational
Airtel Tigo Operational
Dashboard Operational
Portal Operational
Website Operational
Settlements and Payouts Operational
Pay-with-bank connections Operational
GTBank Operational
Kuda Bank Operational
FCMB Bank Operational
ALAT by Wema Operational
Paga Operational
Pocket Operational
DirectPay Operational
DirectPay (Mobile & Internet banking) Operational
DirectPay Operational
DirectPay Connections Operational
GTB Operational
Opay Operational
Access Bank Operational
Providus Operational
Pay with Transfer Operational
Prove Operational
Authentication Operational
Verification Operational
Disburse Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 19, 2026

No incidents reported today.

Sep 18, 2026

Degraded Performance Across Direct Debit Service
Resolved - This incident has been resolved.
Sep 18, 11:57 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 14:12 BST
Investigating - We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Depending on the endpoint, requests may experience failures, timeouts, or degraded performance.

Our team is actively investigating the issue and working to restore normal service as quickly as possible.

We sincerely apologize for the inconvenience caused.

NB: In the meantime, please avoid retrying requests until you have confirmed their final status, as the request may have been processed successfully.

We will provide updates once the service is fully restored.
Sep 10, 18:26 BST

Sep 17, 2026

NIN Downtime
Resolved - This incident has been resolved.
Sep 17, 16:42 BST
Investigating - We are currently experiencing downtime with the NIN Lookup endpoint from our provider.
We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.
Sep 16, 15:36 BST

Sep 16, 2026

TIN Downtime
Resolved - This incident has been resolved.
Sep 16, 15:35 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 11:57 BST
Investigating - We are currently experiencing downtime with the TIN Lookup endpoint from our provider.
We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.
Sep 8, 15:21 BST

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Sep 10, 2026

Sep 9, 2026

CAC Lookup Downtime
Resolved - The CAC Lookup endpoints have been fully restored and are now operational. Our team is continuing to monitor the service to ensure stability. We apologise for any inconvenience caused.
Sep 9, 14:05 BST
Investigating - We are currently experiencing downtime with the CAC Lookup endpoints from our provider.
We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.
Sep 9, 11:58 BST

Sep 8, 2026

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Direct Debit: Intermittent Downtime
Resolved - This incident has been resolved.
Sep 5, 09:15 BST
Identified - Please note that debit processing is relatively stable now. However, mandate approval is still experiencing downtime.

The NIBSS team is actively investigating the issue and working on a fix. We’ll share an update once the service has been fully restored.

We sincerely apologize for any inconvenience this may cause.
Sep 4, 17:46 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 08:25 BST
Investigating - We are currently experiencing intermittent downtime from NIBSS impacting the mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit.
We sincerely apologize for any inconvenience this may cause.

We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Sep 3, 16:50 BST
Update - We are currently experiencing intermittent downtime from NIBSS impacting the mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit.
We sincerely apologize for any inconvenience this may cause.

We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Sep 3, 16:50 BST
Monitoring - We are continuing to monitor for any further issues.
Sep 1, 08:07 BST
Investigating - We are currently investigating an issue affecting the Direct Debit service. This means you may encounter errors when attempting to create a mandate or initiate a debit.

Our Engineering team is actively working to resolve the issue as quickly as possible.

We sincerely apologize for the inconvenience caused and will provide updates as soon as the service is fully restored.
Aug 31, 17:20 BST
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